I have been waiting on a response from Levi Gates at The Rag Company who said he was going to pass my issue on to Yvan.
Here is my issue.
OPT gloss coat bought from AutoGeek in September. New formula sticker was on the box. Applied to the car after two step polish in October 2016. Earlier this month I did a post winter decontamination using Ferrex and Adam's Strip Wash. After the process, I noticed water was laying flat, with little beading only on vertical surfaces. I have also noticed some swirl in the coating. It seems like the coating has failed, it is very grabby and not slick. After noticing this I did use Opti seal to seal the surface. Some beading is present but it's not great.
Looking for feedback on how to approach this issue.
I have pictures but can't attach them due to the size limitation. I'll host them and edit the post.