Jason, I’m sorry that you considered our conversation as hiding, it was in no way intended as such. Last week we sent out replacement product to Mike ( before I spoke with you). I am not his account rep, so I was not aware that Mike’s employee had already spoken to his rep. As you may or may not be aware, Mike had surgery last week, so he is not able to be in his shop to handle this situation personally.
As I mentioned last week we will work with Mike’s prestige detailing to correct the situation, we simply ask of you a little patience to follow the proper channels and procedures.
I can be reached at 1 901 907 1957 if you have any additional questions .