Hi all. It's been awhile.
Just over a year ago I had Opti-coat Pro + put on my truck. A year later and I'm kind of wishing I didn't do it. Here's why.
*I don't trust my installer. He's the only one within 60 miles of where I live. Optimum won't authorize another installer within 10 miles of an existing installer, so I've been told. The place I'd prefer to deal with is within that 10 miles and has been denied. They are bummed as am I. My installer is constantly changing his story. At this point I do not trust him. This also results in me hesitating to take the truck in to him.
*Some time in March, I believe, I hit a small area of melted snow run off that basically sprayed up a light spray on to my tailgate. It was a few days before I got the chance to clean the vehicle. That spray left water spots on the tail gate. They're still there. I've been told anything from a water/vinegar solutiuon to a wheel cleaner can remove it. But why is it leaving these hard water spots? This would indicate every thime the vehicle gets wet from rain, snow, of run off spray on the road that it's going to leave water spots if not immediately cleaned off. What's the purpose of this coating of it's going to require an acidic cleaning to remove them every time?
*There are other areas of the vehicle with water spots as well. I do not understand why hard water leaves spots so easily on a coating that repels water so easily. Nor do I understand the removal process of them. Spray with water/vinegar first then clean as normal? After cleaning apply a solution? Again, I don't trust my installer. I'll explain more in a bit.
These water spots and ease of them appearing is my biggest problem. I do also think the paint scratches a little too easily for something touted as a 9H hardness. I understand it's not impervious to scratching but come on. I wash it as directed and actually in a safer manner than as directed and it still scratches. There's also no "self curing" of scratches. I saw some light staining left after cleaning bird droppings off disappear about a day or two after cleaning but no scratch healing.
Full disclosuer: I work a lot of hours. I don't have tons of time nor the desire to detail and pristinely keep after my vehicle. If it gets road salts/mag chloride exposed I try to get it off as soon as possible. Usually that results in a touch free pass through a car wash. Then I do the Opti line of products cleaning when I can. I admit my part in not being perfect in this. I'm also not looking for a warranty claim either. But I still feel this coating for what it cost me to get installed should resist spotting better. I ask myself... if I did not have this coating on here would my paint be spotted from this spray or some water drops that have dried on the paint? I've never seen it before this on another vehicle of mine. I've also never had a black vehicle before this. It's baffling.
Trust issues of installer:
When the Pro + was installed it was October, 2017. Due to the time of year and possibility of snow with roads salts/mag chloride exposure, the installer went over top of the Pro + coating with another Opti product as a sort of "sacrificial" layer. I want to say it was Opti-seal but I'm not 100% accurate on that. Could that have hindered proper curing?
If I'm not mistaken it only takes a drop or a few drops of each product of the Pro + to do an entire body panel. Is this correct? The installer told me he puts the product on thick. Can the coating be layered thin/thick like that? I'm fairly certain the installer verified in prior conversation that it doesn't take much product to do each panel. Now he says he's lucky to finish a vehicle without fear of running out.
I have one panel that was replaced due to a crash that needs product applied to it as it is naked at the moment. I spoke with Ron on the phone months ago and was told that an installer usually has remnants left over that could be used to do one panel. But my installer insists that he'll need/want to order a syringe or whatever the product comes in as he likes to use as much as he can and put it on heavy. He also states warranty as if each batch has a number that would have to coincide with my vehicle for warranty purposes. Does that matter? Does every reapplication need a SKU or registration number?
Now you see my hesitation to trust the installer. The info changes all the time. A little product goes a long way. We put it on thick. Optimum says you don't need to reorder an install kit. Installer says yes he does. And the whole time I'm sitting here wondering why I wasted my money.
I wonder if this was installed properly to begin with. I will also state that I have been told by others in the car detail industry in the area that people who have had this same installer do their vehicle have taken their vehicle to another installer to be corrected as the applaiction was not done correctly.
I'd like to talk to someone in Optimum to get some clear cut answers and direction. I don't want to be ripped off. I paid $1300 to have my one month old at the time vehicle coated with Pro +. It's turning out to be a decision I regret.